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Privacy & Cookie Policy

Privacy Policy

 

BACKGROUND:

 

Frabu (a Greens Pharmacy Ltd Brand) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.frabu.co.uk. (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our  obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our  Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our  Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

 

 

 

  1. Information About Us

Our Site is owned and operated by, a Greens Pharmacy Ltd, registered in England under company number 3315708.

Registered address: 1-3 St Marys Road, Shoreham-By-Sea, West Sussex, BN43 5ZA.

Email address: hello@frabu.co.uk.

Telephone number: 01273 464 825.

Postal address:

1-3 St Marys Road, Shoreham-By-Sea, West Sussex, BN43 5ZA.

 

 

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our  Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we  will always work to uphold:

  1. The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we  Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we  relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we  hold about you changes, please keep us informed as long as we  have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

 

  1. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data.

 

Data Collected

 How WeCollect the Data

Identity Information including:  name, title, 

When entered at checkout

Contact information including address, email address, telephone number

When entered at checkout

Business information including business name

If entered at checkout

Payment information including card details

When entered at checkout

Profile information including  data collected, e.g. preferences, interests, login details, purchase history

If you sign up for an account

Technical information including, location, IP address, browser type and version

When visiting our website

 

 

 

 

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will may use your personal data, and our lawful bases for doing so:

 

What We Do

What Data We Use

Our Lawful Basis

Registering you on Our Site.

Your email and contact details.

to be able to provide you an account

Providing and managing your Account.

Your email and contact details.

to be able to provide you an account

Providing and managing your access to Our Site.

Your email and contact details.

for your to access your account

Personalising and tailoring your experience on Our  Site.

None

N/A

 

 

 

 

 

 

Supplying our products  to you.

Contact details

To be able to deliver your purchased products

Managing payments for our products.

no data held

Our payments gateway is provided by Shopify

 

 

 

Communicating with you.

email address

if you check the box to say your happy to receive marketing emails at checkout

Supplying you with information by email that you have opted-in-to (you may opt-out at any time by using the link on the email

email address

Emails to keep you informed of new products and special offers

 

 

 

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

    We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us  to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

    If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

    In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights

     

    1. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

     

    Type of Data

    How Long We Keep It

    Identity Information including name, title, address

    kept until your account is deleted

    Contact information including address, email address, telephone number

    kept until your account is deleted

     

    Payment information

    Not collected by us

    Profile information including preferences and interests, username and password, purchase history

    kept until your account is deleted

    Technical information including IP address, browser type and version, operating system

    Kept by Shopify for analytics purposes only

     

     

     

    1. How and Where Do You Store or Transfer My Personal Data?

     

    We store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

    We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

    Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

    Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

    The security of your personal data is essential to us, and to protect your data, wetake a number of important measures, including the following:

    • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
    • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so; 
    1. Do You Share My Personal Data?

    We will not share any of your personal data with any third parties for any purposes, subject to the following exception.

    If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.